Privacy notice

Introduction

This Privacy Notice explains how Dukans.pk ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this notice.

Information We Collect

Information You Provide Directly:

We collect information you provide directly to us when you:

  • Create an account
  • Place an order
  • Subscribe to newsletters
  • Contact customer support
  • Participate in surveys or promotions

This information may include your name, email address, postal address, phone number, payment information, and any other information you choose to provide.

Information Collected Automatically:

When you visit our website, we may automatically collect certain information from your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed and the time spent on each page
  • Date and time of your visit
  • Clickstream data

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. We use cookies for purposes such as:

  • Operating and maintaining our website
  • Analyzing website usage
  • Personalizing your experience
  • Providing relevant advertising (if applicable)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and maintain our services (processing orders, managing accounts).
  • To process transactions and send related information, including purchase confirmations and invoices.
  • To improve, personalize, and expand our services.
  • To understand and analyze how you use our services.
  • To communicate with you, including responding to your inquiries and providing customer support.
  • To send you promotional communications, such as newsletters or marketing emails (you can opt-out at any time).
  • To find and prevent fraud and security issues.
  • To comply with legal obligations.

Sharing Your Information

We may share your personal information with third parties in the following situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services, customer service, marketing assistance).
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to the processing of your data.
  • Request data portability.
  • Withdraw consent (where processing is based on consent).

To exercise any of these rights, please contact us using the contact details provided below.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Notice of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Notice

We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "Effective date" at the top of this Privacy Notice. You are advised to review this Privacy Notice periodically for any changes.

Contact Us

If you have any questions about this Privacy Notice, please contact us.